Outreach and Support Coordinator

We're Hiring an Outreach and Support Coordinator!

We're hiring an outreach and support coordinator to help us meet the exploding need for library-powered open educational resources and web archiving tools.

About the Job

You'll take the lead in sharing and supporting H2O, our platform for open legal textbooks and other resources. You'll be the main point of contact for faculty using H2O at Harvard, and you'll be deeply involved in our efforts to work with colleagues at other schools and libraries to support widespread use of H2O. You'll also be working closely, in an editorial capacity, with a small number of faculty authors preparing print versions of their open textbooks.

In addition to your work on H2O, you'll be an important part of the team working to support Perma.cc, our web archiving service, and to adapt it to critical new use cases, such as fact-checking and journalism.

The essence of this job is communicating with people who use the software we build. You'll spend most of your time talking, in one form or another, with the people we serve and ensuring that the rest of our team understands their needs and interests. You'll use a variety of different communication methods: everything from one-to-one emails to focus group discussions to video tutorials to blog and social media posts to conference presentations to updating our online documentation.

This work calls for versatility, curiosity, enthusiasm for discovery and learning and a proactive approach to problem-solving. You can expect to grow in your strengths and skills in this job and to have the support of our close-knit team as we tackle challenges together.

As a member of LIL, you'll also have the opportunity to contribute to other impactful projects and to pursue your own research, experiments and explorations, which we call sketches. We're proud of our big projects and the impact they have, but we also cherish the flexibility and autonomy of being a lab in an academic setting. And we are very serious about cultivating a fun, supportive and welcoming work environment.

About You

We're looking for an enthusiastic candidate who's eager to own a major part of the user-facing communication responsibility on projects like H2O and Perma. Self-directed professionals who seek input, feedback and discussion yet don't require constant supervision thrive in LIL. We value initiative and accountability, and we're looking for someone who'll be quick to understand the "plot" of our projects and excited to take responsibility for carrying the story forward.

We want a strong, diverse team that reflects different backgrounds, experiences, and identities. Our team members all have unique histories, unusual career trajectories and an eclectic array of interests and influences that enhance their work. The work and well-being of LIL and the Library are strengthened profoundly by the diversity of our network and our differences in background, culture, experience, national origin, religion, sexual orientation, and much more. We actively seek and welcome applications from people of color, women, the LGBTQIA community, and persons with disabilities, as well as applications from across the spectrum of educational and professional backgrounds.

How to Apply

To apply for this position, please review the additional information and complete the application available here. We'll review your materials and be in touch within a few days.

Thanks so much for your interest in joining LIL!